Nothing makes a bigger difference to getting a service right than making it tangible early in the design process.

You don’t need a warehouse full of foamcore or amazing sketching skills to quickly prototype services with your clients and users. This workshop teaches rapid paper prototyping methods for service codesign. These tools lets you work with people to understand current service experiences and explore new service futures.

Working on a concrete service model together with customers, frontline staff, or executives helps you throughout the design process. You can:

• discover the experience and perception of current services,

• make asking “what if” as easy as moving a piece of paper,

• fuel other service design artifacts such as experience maps, blueprints, and richer prototypes.

• and build shared understanding, vision, and buy-in with your team and stakeholders.

In this hands-on workshop, you will take away:

• Fun, hands-on experience with service prototyping.

• How to run a service prototyping workshop of your own.

• How to integrate rapid service prototyping with your overall design process.

This workshop is for anyone who is interested in learning about service design and innovation. Please bring a notebook and pen and your sense of humour and curiosity.


What topics will be covered?

Using table top prototyping to rapidly understand current and future service experience.

What exercises will be done? 

We will work through a table top prototyping exercise that includes:

* Orientation to the case

* Modelling current state

* Diagnosing pain points

* Modelling future state.

What will the audience take away from this workshop?

Concrete practical tool for exploring services and systems collaboratively.

Any requirements for attending?

Sense of humour. Ability to work in a team.